a phone message from a co-worker asking about switching a shift to make a decision before returning the call.

1. Write down the key facts, names, times, details, etc.
2. What are some of the options given? What are some choices or decisions you have to make?
3. Will you agree to switch your shift? List 3 reasons.

1-The name of speaker is Jane he is calling to switch his shift into the Thursday 4 o'clock  to the Saturday to the latest schedule,to don't lost his second part work.

2-The option is Chang Thursday work to the Saturday,or any one replaced his work

3-Yes I am agree to switch my shift.because some times I become tired, illness or some friends visite me.